Returns
Items may be returned or exchanged within 7 days of receipt. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Used, damaged, or altered products may not be returned.
Return Shipping Charges
The Customer will need to pay the shipping charges (35AED) for any product return. (excluding damaged/defective products or wrong products delivered by the AL CHISHTY AL ZAABI TRADING team).
Refunds (if applicable)
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return application is approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment*, within 2 - 6 working days from the date of receiving the return package(working days do not include Saturday and Sunday or any public holidays).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alchishtyalzaabitrading@gmail.com
Canceled Order (if applicable)
If you have paid for the order online and canceled it prior to our package being fulfilled/dispatched from our warehouse the refund will be processed within 4 - 10 working days from the date of cancellation (working days do not include Saturday and Sunday or any public holidays). For orders canceled after being fulfilled/ dispatched from the warehouse, the customer will need to pay a cancellation fee of 30 AED.
Exchanges (if applicable)
We only replace items if they are defective or damaged If you need to exchange it for the same item, please contact us.
If there has been an error by the webstore team in the item we have dispatched and has been cross-confirmed we will ensure to take responsibility to collect the wrong package and deliver the correct items without any additional charges.
